Your privacy is important to Rheem Australia Pty Ltd (ABN 21 098 823 511), Solahart Industries Pty Ltd (ABN: 45 064 945 848), Accent Air Pty Ltd (ABN 28 062 383 224), Aquamax Australia Pty Ltd (ABN 37 138 189 689), Raypak Australia Pty Ltd (ABN 65 078 743 414), Rheem Service Qld Pty Ltd (ABN: 87 104 738 810) (“we”, “us” or “our”).
This policy governs our collection, storage, use and disclosure of personal information and the choices you can make about the way your information is collected and used by us. By visiting our website or providing us with your personal information, you consent to your personal information being collected, stored, used and disclosed as set out in this policy or as otherwise disclosed by us at the time of collection.
We may update this policy from time to time. You can find the most current version on our websites.
The personal information we collect and hold will depend on the nature of your interaction with us, but may include the following types of information:
We may collect personal information in a number of ways, including:
We may also collect personal information from publicly available sources.
We use the personal information we collect for the purposes for which it was provided, for other related purposes, and as otherwise permitted or required by law. In particular, we may use your personal information to:
You do not have to provide personal information to us if you do not wish to, but if you do not provide all the information we request, it may affect our ability to provide you with our products and services and with information about them.
You must not provide us with personal information (including any sensitive information) about any other individual unless you have the express consent of that individual to do so. If you do provide us with such information about another individual, before doing so, you:
We may disclose your personal information to:
We reserve the right to disclose any personal information to law enforcement or other government officials where we reasonably believe that this may be necessary or appropriate.
We will never sell, trade, lease or rent your personal information to third parties.
In addition, whenever a page is accessed over the web, our websites record the time, date and URL (Uniform Resource Locater - global address on the WWW) of the request. This information cannot uniquely identify user information. It allows us to improve our service to you and to other customers as a whole. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our websites, and what countries those requests come from. These aggregated statistics are used internally to better provide services to our customers.
We will also take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for our business purposes and it is permissible by law to do so.
Your complaint will be reviewed by our Privacy Officer, who will investigate the issue and determine the steps that we will take to resolve your complaint. We will contact you if it requires any further information from you and will notify you in writing of the outcome of the investigation.
If you are not satisfied with our determination, you can contact us to discuss your concerns or contact the Australian Information Commissioner through its website at www.oaic.gov.au.
Address: 55 Brodie Street, Rydalmere NSW 2116, Australia or PO Box 7508, Silverwater NSW 2128
Attention: Privacy Officer
Telephone: (02) 9684 9100